The Student Success Coach provides proactive, holistic support to first-year college students to promote academic achievement, persistence, retention, and timely completion of educational goals. The Student Success Coach establishes supportive relationships with assigned first-year students and serves as a consistent point of contact throughout the student experience. The position uses a student-centered, strengths-based approach to identify barriers to first-year student success, develop individualized success plans, connect students with campus and community resources, and monitor student progress. The Student Success Coach collaborates with faculty, academic advisors, learning specialists, academic support personnel, student affairs professionals, and other campus partners to coordinate services and facilitate students' successful navigation of the college environment.
1. Improve Student Retention and Persistence: increase first to second year retention with a target goal of 85% or higher. Provide proactive and individualized coaching to an assigned population of college students. Conduct regular student outreach and maintain consistent communication with assigned students. Assess student needs, identify barriers to success, and develop individualized action plans. Monitor student progress and implement appropriate interventions when concerns are identified.
2. Make referrals and facilitate connections to academic, personal, financial, career, and other support resources. Maintain accurate and confidential student records and case notes. Collaborate effectively with campus departments and community partners to coordinate student support. Facilitate individual and group meetings, workshops, presentations, and student-success activities.
3. Participate in retention, persistence, completion, and student engagement initiatives. Demonstrate professional judgment, discretion, cultural responsiveness, and respect when working with students.
4. Perform other duties reasonably related to the position and assigned by the supervisor.
Required Qualifications
Educational Requirements Bachelors Degree Required Experience Experience providing coaching, advising, mentoring, counseling, case management, student services, or related support. Demonstrated ability to work effectively with college students from diverse backgrounds. Strong written, verbal, interpersonal, and organizational skills. Demonstrated ability to manage multiple priorities and meet deadlines. Proficiency with standard computer applications and technology. Ability to maintain confidentiality and exercise appropriate professional judgment. Ability to work collaboratively with faculty, staff, students, and other stakeholders.
Preferred Qualifications
Preferred Educational Qualifications Masters Degree Preferred Experience Master's degree in higher education, counseling, student affairs, social work, education, psychology, or a related field. Two or more years of experience in higher education, student success, academic advising, retention, or student support services. Experience working with first-generation college students, adult learners, transfer students, students with disabilities, historically underserved populations, or students who face barriers to college completion. Experience with case management, success coaching, early-alert systems, or proactive student outreach.
$50,000 - $55,000.00 annually. Paid on a monthly basis.
ABILITIES Engage students who may be reluctant, disconnected, or experiencing academic or personal challenges. Identify student needs and connect students with appropriate resources. Physical Requirements Lifting up to 15lbs Office Environment - Work normally performed in a typical interior work environment. KNOWLEDGE Principles and practices of student development, student success, retention, and persistence. Challenges and barriers commonly experienced by college students. SKILLS Student coaching, mentoring, or counseling within an appropriate professional scope. Building rapport and establishing effective working relationships with students.
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