- Need a website? Currently Scheduling May clients.
- It's Monday — Sorry, we're closed
What step are you on?
The Process
Building a website is like building a house...
Hosting
This is the Foundation of your house. You need it before anything else.
Domain
This is your address. It is how people will find you.
Security system
We protect your house with Code Guard malware protections and automatic backups. This stops hackers from intruding on your house.
Exterior Design
This is your landing page and essentially let your guest know if they want to knock on your door or not….Your support beams are here too.
Interior Design
These are your design elements and your pages. It’s what makes your home feel like home. How many rooms do you have? Are the walls covered in art or minimalistic?Â
Marble vs granite Countertops
These are additional items that may or may not be imperative to you site… but you like them
What are the steps?
1
Contact
You’re already here! Click the button below to set up a meeting time best for you.
2
Intake Q&A
During our meeting complete the intake questionnaire. This allows us to get a real feel for your business needs. We set the meeting for 30 minutes to 1 hour depending on meeting type to get all the details of your business need.
3
Invoice
After we have completed the questionnaire with you. We compile all the information you have given us. We send it over to our finance team to create your invoice or quote.Â
4
We email you the quote with any additional options you may need for your site or product.
5
Pay
You pay for your service or product, whether it be your get started fee for web design or the entire invoice for practical tech. We get started right away. The finance team will have our system send you a receipt for your records.
6
We Start
Depending on your service and how much information we have from the Intake Q&A, we will start creating or designing your product. We will also send you a checklist of all the items we need. It’s even color coded!
7
Checklist
You email us everything on the checklist. Generally, this consist of product photography, item descriptions, product prices, account info, etc. for website design. This is imperative to starting your site.
8
2 weeks
We ask for 2 weeks from the time you give us your completed checklist to complete your website. Rush orders are available for a fee depending on the type of site your business has.Â
8.5
Like it, so far?
If we need answers to something within the 2 weeks, we will either ask via email or request a meeting with you. Sometimes we will do this to make sure we are on the right track. We know you’re busy. So, we try not to take up too much of your time.
9
Walkthrough
We request a meeting with you to do a final walkthrough. We will answer any questions you have or give any information you may need to utilize your site or software.
10
3 days
We don’t want you to feel that we are looking over your shoulder. So we allow 3 days from the time of the walkthrough for you to go through the frontend of your site on your own. You will also make your final payment during this time if you haven’t already done so.
11
Done
We send you an email giving you the log in information for your site….even if you have chosen a maintenance package. Granted we do ask that you do not break your site. Voilà !Â
Not so frequently asked Questions
F.A.Q.
What is that?
We don’t like that is seems bigger companies try to mince words. They breakdown the same word over and over and then add it as separate lines to their hosting packages. We will be adding more terms we think you should know to this list, but here are a few we often see synonyms for…. Not Elementor… They’re pretty awesome.
Business email uses your domain to keep your company emails professional. For example, our email is service@macromgigs.com. Yours would be YourChoice@YourCompanyName.com
Your domain in the name of your website.Â
This option is good for those who haven’t yet decided on a permanent name. An assign will show as macromgigs.com/yourchosenname . The site is still fully customizable for anything from an informational site to e-commerce.
This keeps your personal site information safe from identity theft, spam, and malware. All of our domains come with the feature automatically.
This allows a previously purchased domain to be used as Macromgigs hosts your website. This helps you to easily keep up with all your website needs in one place.
Elementor is an innovative user friendly web builder that allows you to design your site the way you like. If your not sure where to start, contact us for a consultation with one of web developers. We’ll design your site the way you want.
Questions??
We try to add questions to this section as they come. Have a general question? Ask Us here and we’ll add it to the list.
Yes, but we only use it for text messages. Email is the absolute best way for us. This ensures your message doesn’t get lost.
Sunday tends to vary. We use it as a partial work day. However, as mentioned the majority of our staff has family, so we’re not glued to the computer this day. Monday – Thursday 10am-3pm, Friday 10am- 2pm
Always Closed Saturday!
Good question! The answer is actually, No. In our business, we hear a ton of request. We follow Community Standards. Anything that goes against the Community, Fairness, and Responsibility we do not work with. If you have a site that you need built and are not sure if it violates this policy. Feel free to ask us.
We price E-commerce web design sites based on tiers and number of SKUs. Each tier level has a certain amount SKUs. The pricing tiers are flat rated.
Yes. For example, your company sells hats, but you have eight different colors of the hat. Each color of each hat is a different SKU.
Yes. Time quoted is not only based on the site but on how many sites we have in process. So though this is possible a Rush Fee will be added to your invoice.
*Rush fees are based on the size of your site but start at $175Â
Due to the way our system is set up. Think of it as a shared hosting platform. In order to keep all of our clientele safe. We do not grant access to this back-back end. However, you will have access to be able to change things within your individual WordPress site.
Yes. Please send us an email to service@macromgigs.com 60 days before your renewal to ensure you are not charged at the annual rate.
Yes. Send us an email to service@macromgigs.com and we will take care of this for you.
All web design payments are based on a 50/50 payment plan. This means 50% of the total invoice goes to your getting started fee which considered as accepted with payment. This portion is non-refundable. These terms will be located on the bottom of your quote. We do it this way to allow our clients to see the work as it progress. We try to work with our clients, but our employees work hard and their time is valuable. If you have further questions please contact us at payment@macromgigs.com
All web hosting services are now paid annually, quarterly, or monthly.Â
No problem. Each flyer or print media design is $30. We will send you the PDF version of your flyer to use as you please. Ask us about our Branding Kits!
Yes, However, we charge $40 annually to keep this service. We give you the discount as a thank you for choosing us first.Â
Do you have website maintenance packages?
Absolutely, we have monthly and per need options. We revamped our site, so we are adding it back soon. Have a question about it… just ask us by clicking the button below.
Do you outsource?
We connect with local businesses all the time. If you ask us for a service truly outside of our wheelhouse, we will do our best to get you pointed in the right direction. We also connected with local jewelry artist Beaded Wednesday to make our bracelets and business necklaces.
Do you design sites that are not hosted by Macromgigs?
Um… Yes. However, we ONLY work in WordPress.
Contact:
-
P.O. Box 42382
Henrico, VA 23242
